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FREQUENTLY ASKED QUESTIONS

Q1. Why RTG? 

A1. Retail Business through Group Plat Form. to offer unique benefit to Corporate. 

 

Q2. What is an online smart term plan & how to Buy

A2. A Customisable Term Insurance Plan that meets the varied needs of each employee  & Protects all their evolving Needs. 

 

Q3. What are the advantages of Max Life Smart Term Insurance? 

A3. 1. Choice of 7 Death Benefit Variants. 2. Enhance cover with your changing needs. 3. Return of Premium. 4. Comprehensive Protection 5. Accelerated Critical illness benefit 6. Choice of Premium payment Terms. 7. Longer Coverage Duration. 

 

Q4. Why should an employee buy the Smart Term Plan through the Corporate HR instead through Web Aggregators present outside?

A4. You as  Salaried employee  will get a 5% discount on the 1st year Premium with an option of Buy Now Pay Later feature on your credit card if your income is above 10 Lakhs pa 2. Waiver in Financial underwriting 3. Telemedical underwriting as per the Age and Sum Insured Grid, 4.Dedicated Service manager 5. Assisted Call centre executive to help fulfil the policy needs

 

Q5. What are the documents require to buy Smart term plan?

A5. For Salaried Member : Require 3 months payslip/ last 3 yrs ITR, PAN Card, Aadhar card & 1 Passport size photo . And we are providing cibil score financial document waiver. Whose score greater than 650/ Annual income 3 lac & above 

 

Q6. What is the  advantages of online over offline?

A6. Flexiblity of Purchasing Term Insurance over web  and hassle-free documentation process.

 

Q7. Is there any assistance while purchasing the policy? 

A7. Yes. Dedicated customer team will assist till the end of policy Purchasing. 

 

Q8. What are the Tax benefits come under this plan? 

A8. Investment come under 80C & All death benefit come under 10(10D) tax free return. 

 

Q9. Term Insurance will cover the death due to corona?

A9. Yes, it will cover. 

 

Q.10 Is it safe to buy online smart term plan?

A10. Yes, we have strong encrypted end to end process

 

Q11. Can I have multiples Term Insurance Policies?

A11. Yes, we can have multiples policies subject to financial support & underwriting guidelines

 

Q12. Will premium change in the years to come? Is there Any difference premium in between the terms?

A12. No. It will be Fixed premium per entire term opted 

 

Q13. What happens if Medical report not favourable , what would be the proposal status?

A13. Based on Medical underwriting Proposal might get  additional premium loading , postponed or  declined

 

Q14. After policy issuance if death happen due to  any illness within 6 Months.  Claim will be settled or not? 

A14. Yes, it will be settled. subject to  complete disclosure  of material facts 

 

Q15. Is there any premium variance  between  smoking / non smoker , Alchoholic/Non Alchoholic & Diatetic/Non Diabetic

A15. Yes, There will be difference subject to medical underwriting 

 

Q16. What are all death covered under Term Insurance? 

A16. Natural, Accident, Terror Attack, Natural Calamities, Murder,  (Suicide excluded for 1st year)

 

Q17. Is the coverage valid worldwide? 

A17. Yes, except few declined countries

 

Q18. What is my maturity benefit. if Death not happen during the policy tenure?

A18. Term Plan dont have Maturity Benefit, But there is Optional if Customer choose Return Of Premium mode then all paid premium will be return back after completing the policy Tenure i.e., Survival Benefit

 

Q19. In case of claim how and where can my nominee has to approach? 

A19. They can walk in any of the Max Life office for submitting the claim documents 

 

Q20. Will be medicals are mandatory?

A20. Medicals are triggered based on Age and Sum Insured Chosen

 

Q21. Can Nominee be changed any time during policy term?

A21. Yes, we can change the nominee any time during the policy term. 

 

Q22. Is there any modification will allowed during the policy period (Name, address, Ph no & email id ). If yes will allowed over the mail or walking to the branch 

A22. Yes, It is allowed in both the ways .

 

Q23. Is there any Term with Saving plan?

A23. Its purely Risk plan 

 

Q24. What documents are required for claim process?

A24. Original policy document, Death Ceritficate, Nominee Id & address Proof ( PAN & Aadhar) Along with Cancelled chqeque with name printed/ Passbook copy. Claim form & EFT will be filled at Max Life Branch at the time document submission . After that ( If its Accident/ Suicide we need FIR & Postmorterm report require) . If its medical death then hospital discharge summary require. 

 

Q25. If there is break in premium what will happen to the policy?

A25. Policy reinstatement will be available for certain period subject to submitting the medical evidence. If not post that period policy will get terminated 

 

Q26. What are exclusions in this plan?

A26. Suicide will not cover for 1st one year, Adventure sports

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